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Waxberry Oil Candles Frequently Asked Questions:
  When will I receive my candle? If you are purchasing today, we cannto guarantee Christmas delivery via UPS ground...it depends on your location. Please email us if you would would like to expedite your order. The last day we are shipping before Christmas is Friday, Dec. 19th. Email us at customerservice@waxberry.com or put expedited shipping in the notes of your order. We will be closed Dec 20th - Jan 5th 2009. Any order placed after close of business on the 19th, will not be shipped until January.

How do I setup and use my candle? Are there instructions? Yes, please download this easy to read setup instruction card with photos. It will get you up and running in no time. Also, do not pull the wick out of the wick holder. The wick is suppose to be doubled over. You will need to have Adobe Reader installed on your computer to open this file. You can download it free, below the Instruction Card Link.

Waxberry Oil Candle Instructions- Download here

Download Adobe Reader here

My Candle will not stay lit?

Your candle needs to stay filled with clear, smokeless lamp oil (found at most discount stores in the candle section). Even though the long wick is in oil, the candle must stay close to completely filled. Even if the candle is only 1.5" empty, the oil cannot travel up the wick that far, due to gravity). Sometime during shipping the oil gets absorbed or fills the contents more than at the shop, and the candle will need refilling upon arrival. We recommend keeping your candle filled to the bottom ring of the screw cap for best burning endurance. A liter of lamp oil is found at most discount stores in the candle section for approx $5-$7.

My Candle does not give off a scent?

Our Waxberry Fragrance Oil is a very mild scent, and will scent a small room. For the best scent, light candle first, before putting scent on stone. Let candle burn for 5 minutes to allow the stone to warm up. Blow candle out, and then place 8 drops of the fragrance oil (sold separately) onto the fragrance ring. Light candle, and place in small room for a mild scent.


Is it secure to order online on waxberry.com?
  Waxberry values your trust, and we use an SSL Server to handle all online transactions. We automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to our site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher.
 

Where are your original oil candles, and why can't I order them?

We have redesigned our candles and have discontinued our original line. They are no longer available to order. We have created the new Anfora, Taper and Flora Scent Square that are already assembled, and feature a  brushed metal lid and included fragrance stone..at a nicer price for our customers. We are sure you will love these even more so than our original line!


What is so unique about Waxberry Oil Candles?
All Waxberry candles are manufactured in the United States, using the finest natural and synthetic contents which are artfully arranged by our dedicated staff of candle makers. Our original signature jar is shaped to enhance the interior design.
Unlike many oil candles, Waxberry candles are equipped with fiberglass wicks that neither burn down nor need replacing.  All wicks and wick holders are packaged already assembled on the candles. Also, each candle is individually boxed for your convenience, and ease in gift giving.

What sizes are Waxberry Oil Candles available in?
The candles are listed below from largest to smallest overall.
• Large Anfora : 11.75 inches Tall

• Anfora : 9 inches Tall
• Taper:  10.3 inches Tall
• Flora Scent Square: 3 3/4" wide by 5" tall
• Small Honey jar are 3.5" Tall

 

My candle will not light.

1. Remove the lid. The lids are secured tightly due to the oil. If it is too tight for you to unscrew, use a rubber jar opener; or gently tap the metal lid on a counter. Then untwist.

2. Remove the plastic seal inside the jar and discard.

3. Ensure the wick is not tangled on the contents of the candle. Move the wick so it is free flowing in the oil. This allows the wick to absorb oil, and that ensures the candle lights and stays lit.

4. Enure your candle is always kept full of oil. The wick pulls the oil from the first 2 inches of the candle, so be sure to keep it filled.

5. Allow the wick to absorb lamp oil for 5 minutes. then light your candle and enjoy.

6. Our wicks are everlasting, and made of fiberglass; so there is no need to trim or replace them.

What kind of oil do I use to refill my Waxberry Oil Candle with?
Waxberry candles are smokeless, everlasting, and refillable using 99% pure paraffin, candle and lamp oil, which can be purchased at any major discount store. Walmart carries it in their candle section. Use only fragrance free, smokeless 99% pure paraffin lamp oil.

 

How do I add fragrance to my candle?

The Waxberry scented oils are a light scent, and not overpowering. Fragrance can be added to any of our candles by two different ways.

If you have the fragrance stone with your candle, you can add as little or as much of the fragrance oil to the stone. The stone will act as a diffuser as it is  heated by the flame and in turn heat the fragrant oil in the stone, creating a nice light scent.

If you have one of our earlier candles and  do not have a fragrance stone, you can add fragrance to the small brass ring that surrounds the wick at the top of the candle. Make sure your brass ring is not upside-down , rather it should create a small dish.  Add a few drops of Waxberry fragrance oil to the brass ring, being careful not to drip the oil on the candle. If you do drip the oil, make sure to wipe the candle clean, as it could cause it to smoke when lite. Now light the candle and enjoy the soft scent.

 

Other brands of scented oil may not be safe for use with this product.

Keep your candle filled with only 99% pure smokeless, paraffin candle and lamp oil.

 

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