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Waxberry Oil Candles Frequently Asked Questions:
  When will I get my order?
All of our candles are handmade here in the USA by skilled candle makers, and are made to order. Please allow 20 business days to receive your order.
Is it secure to order online on waxberry.com?
  Waxberry values your trust, and we use an SSL Server to handle all online transactions. We automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to our site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher.
 

Where are your original oil candles, and why can't I order them?

We have redesigned our candles and have discontinued our original line. They are no longer available to order. We have created the new Anfora, Taper and Flora Scent Square that are already assembled, and feature a  brushed metal lid and included fragrance stone..at a nicer price for our customers. We are sure you will love these even more so than our original line!


What is so unique about Waxberry Oil Candles?
All Waxberry candles are manufactured in the United States, using the finest natural and synthetic contents which are artfully arranged by our dedicated staff of candle makers. Our original signature jar is shaped to enhance the interior design.
Unlike many oil candles, Waxberry candles are equipped with fiberglass wicks that neither burn down nor need replacing.  All wicks and wick holders are packaged already assembled on the candles. Also, each candle is individually boxed for your convenience, and ease in gift giving.

What sizes are Waxberry Oil Candles available in?

The candles are listed below from largest to smallest overall.
• Large Anfora : 11.75 inches Tall

• Anfora : 9 inches Tall
• Taper:  10.3 inches Tall
• Flora Scent Square: 3 3/4" wide by 5" tall
• Small Honey jar are 3.5" Tall

 

My candle will not light.

1. Remove the lid. The lids are secured tightly due to the oil. If it is too tight for you to unscrew, use a rubber jar opener; or gently tap the metal lid on a counter. Then untwist.

2. Remove the plastic seal inside the jar and discard.

3. Ensure the wick is not tangled on the contents of the candle. Move the wick so it is free flowing in the oil. This allows the wick to absorb oil, and that ensures the candle lights and stays lit.

4. Enure your candle is always kept full of oil. The wick pulls the oil from the first 2 inches of the candle, so be sure to keep it filled.

5. Allow the wick to absorb lamp oil for 5 minutes. then light your candle and enjoy.

6. Our wicks are everlasting, and made of fiberglass; so there is no need to trim or replace them.

What kind of oil do I use to refill my Waxberry Oil Candle with?
Waxberry candles are smokeless, everlasting, and refillable using 99% pure paraffin, candle and lamp oil, which can be purchased at any major discount store. Walmart carries it in their candle section. Use only fragrance free, smokeless 99% pure paraffin lamp oil.

 

How do I add fragrance to my candle?

The Waxberry scented oils are a light scent, and not overpowering. Fragrance can be added to any of our candles by two different ways.

If you have the fragrance stone with your candle, you can add as little or as much of the fragrance oil to the stone. The stone will act as a diffuser as it is  heated by the flame and in turn heat the fragrant oil in the stone, creating a nice light scent.

If you have one of our earlier candles and  do not have a fragrance stone, you can add fragrance to the small brass ring that surrounds the wick at the top of the candle. Make sure your brass ring is not upside-down , rather it should create a small dish.  Add a few drops of Waxberry fragrance oil to the brass ring, being careful not to drip the oil on the candle. If you do drip the oil, make sure to wipe the candle clean, as it could cause it to smoke when lite. Now light the candle and enjoy the soft scent.

 

Other brands of scented oil may not be safe for use with this product.

Keep your candle filled with only 99% pure smokeless, paraffin candle and lamp oil.

 

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